This position will be responsible for effective driver utilization to maximize customer satisfaction through the dispatching and coordination of CDL drivers and equipment. Responsibilities include supervising, planning and assigning workload.
Essential Duties and Responsibilities:
Dispatch drivers and equipment to ensure efficient utilization and minimum delay time.
Maintain communication and ensure employees have adequate knowledge and resources to accomplish assigned duties.
Administers and supports safety to ensure a safe work place and to be in compliance with DOT regulations and multi-state laws.
Utilize independent judgment and effectively manage work assignments, monitor performance and provide feedback on duties, policies and procedures.
Coordinates equipment repair with appropriate maintenance staff to reduce mechanical failures and delays.
Completes necessary paperwork accurately and in a timely manner to ensure an efficient and steady flow of information.
Meet committed delivery times and ensuring quality service
Confidently making good decisions under time pressure.
Communicate effectively both in person and on the phone with management, customers and drivers, providing concise instruction or information.
Other related skills:
Effective attention to detail, organizational, planning and prioritization skills.
Effective verbal, written and interpersonal communication skills.
The ability to effectively coordinate deliveries with customers
The ability to multi-task
Must be able to work calmly under pressure in a fast paced environment.
Intermediate to Advanced computer skills including Microsoft Office, Excel and Word
Ability to work long hours 12 to 14 hour days
Must be flexible to changing schedule and be willing to work nights and weekends as needed
Manages time effectively and adapts quickly to changing priorities
Able to work independently with some direction
Effective listening and good phone skills
Problem-solving and analytical ability
Capable of following written instructions and documented procedures
Able to handle difficult internal and external customers with diplomacy and tact
Team player who works productively with wide range of people
Working knowledge of Department of Transportation (DOT) rules and regulations
Education & Experience:
High School education or equivalent required
Bachelor’s Degree preferred
A minimum of one (1) year of direct customer contact experience
2 to 3 years of experience and/or training; or equivalent combination of education and experience within the distribution and/or transportation industry.